Customer satisfaction is of the utmost importance. Please check your order carefully for any damage that may have occurred during shipping. You may submit claims for damaged items within three days of receiving your shipment via email at the information listed below. Please include specific details and photos of product damage. If you are not fully satisfied with your purchase, you may request a full refund or exchange of the purchase within 3 days of receiving your item. Refund requests can be submitted via email. Please allow up to 2 weeks for a refund or exchange.
All refunds/exchanges are subject to review and are provided at the discretion of Prana Essentials. This is limited to one refund/exchange per customer. We want to ensure the customer satisfaction of all those who purchase any Prana Essentials products. That being said, if your product was purchased through a Prana Essentials distributor or retailer, you will need to return to the original purchase location in order to resolve any returns or exchanges.